Refund Policy
Return Eligibility
What items are eligible for return?
Items purchased from Dhonv3li are eligible for return within 30 days of delivery, provided they are unused, in original packaging, and in the same condition as received.
What items are non-returnable?
Gift cards, personalized items, and perishable goods are non-returnable.
Return Process
How do I initiate a return?
Contact us at support@dhonv3li.com with your order number to receive return instructions and a shipping label if applicable.
How long does it take to process a refund?
Refunds are processed within 5-10 business days after we receive and inspect your return. Funds will be credited to your original payment method.
Refund Conditions
Will shipping costs be refunded?
Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).
What if I receive a damaged item?
If an item arrives damaged or defective, email us within 48 hours of delivery with photos, and we’ll provide a replacement or full refund.